Question 1

Terms of Service

Accepted Answer

By using our website’s services, you are agreeing to all of our terms & conditions. All orders are subject to availability. If you have not received an order number or confirmation, then your order has not been received. TressesGalore reserves the right to limit sales to any individual or area as we see fit. Additionally, due to customer satisfaction and fairness, we reserve the right to limit the purchasing quantities of any of our products at any available time. 
 
Note - It is in our right to update these policies as we please. It is in our discretion to update our product descriptions and pricing as we see fit. We reserve the right to discontinue or upgrade any products at any time. Please check for updates regularly to ensure you are operating on accurate and timely information. 
 
TressesGalore will not be liable for periods of time where this website is unavailable. Making updates or reconstructing the site will usually lead to this, but out of respect for our clients, we will send out a notice that this is the case and will offer alternative methods of shopping with us. 
 
By agreeing to use this website, you refrain from copying, publishing, manipulating, or reproducing the content on this website in any way, shape, or form for any other commercial usage not related to TressesGalore.

Question 2

Privacy Policy

Accepted Answer

Our privacy policy confirms that we will keep your personal information confidential. Usage of this website confirms that all information provided by the customer is accurate and that you consent to the terms and policies listed.

Question 3

Safe Payments

Accepted Answer

All payments will be processed via Paypal. Paypal is an online financial service that allows you to pay for items using a secure and safe internet account. PayPal is safe for buyers because the site platform is both secure and encrypted. This service uses data servers that constantly scan your browser to ensure it's using the most recent, up-to-date data encryption technology. It also monitors (and lets you know) that your data is stored on a computer server that isn't Internet-connected. We want to ensure our customers feel safe when purchasing from us, and we chose Paypal because it is the safest payment method. Both parties agree to safely and securely use Paypal to ensure smooth transactions are met.

Question 4

Delivery Terms

Accepted Answer

Delivery times may be flexible. Depending on your proximity to the state we reside in, delivery times will vary. Because we provide hair services, each of our products are designed  based on specific consumer needs and requests. Therefore, time must be allotted to ensure your order is customized and fulfilled to the customer’s liking. We work diligently to ensure all of our customer’s needs are met. However, please note that due to unexpected/unprecedented factors, delays are possible. Especially, due to COVID-19 shipping delays through the US Post Office have been very prevalent, therefore we kindly ask that you offer us grace and patience with shipping. We will not be held accountable nor will you hold us liable for delays that are out of our hands and are not due to our company’s negligence.
 
After submitting an order, you will be redirected to our “Thank you,” page that will display your order confirmation number. Additionally, you should receive a confirmation email with all of your order details. All orders being shipped will require signature confirmations at the time of delivery. All items must be signed for and will be handled with care. Failure to comply, will result in a returned package back to the sender or to the postal service. Failure to provide a correct address will not leave the company liable and we are not obligated to comply at our own expense. We will not be held liable for any loss or damage resulting from late delivery or incorrect addresses. If there are any issues, please ensure you keep up communications with us so that we may work with you to locate your order. Additionally, please ensure all addresses are correctly inputted at the time of order.

Question 5

Order Shipment

Accepted Answer

We ship out items Monday-Friday. Customers are responsible for all fees applicable to their purchase. To ensure deliveries are not delayed or misplaced please make sure shipping addresses are verified and secure. Shipping confirmation and tracking would be made available via email as soon as your order departs our facilities. 
 
Processing takes 2-3 Business days for your order to be shipped out. Processing occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)
Domestic Regular Flat Rate Shipping is 5-7 Business days
International Shipping is 7-10 business days
All Packages Delivery is with the USPS. Once your package leaves our facility and is with USPS, it is out of our control. Please direct all questions and concerns regarding your order to USPS. Business days are Monday-Friday

Question 6

Order issue

Accepted Answer

In the event you receive any damages, customers are responsible for the shipping fee associated with errors on orders that requires exchanges both ways. We recommend that you send your return with a tracking number as Tressesgalore is not responsible for lost returns.

Question 7

Order Pickup

Accepted Answer

Some items may not be immediately available for pickup. Some items usually arrive within 5 to 7 business days. Processing takes 2-3 business days and occurs Monday-Friday. (If you ordered on Friday your order will be processed on the next business day which is Monday.)

We'll send you an email when your items are ready for pickup.

You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you’ll need to provide the pickup person’s name, email address and phone number. They’ll need to show their ID and the order number at pickup.

Only you — or the person you’ve told us will pick up your order — can pick up your items.

Question 8

Refund policy

Accepted Answer

Due to the nature of products, all items are final sale!  All custom wigs are custom made to order. No refund or exchanges allowed.

If there are any errors with your order on TressesGalore’s behalf, returns/exchanges are welcomed if the merchandise is returned in the same exact way it was received. This includes tags and wrapping still attached. Hair that has been combed, brushed, finger combed or altered in anyway, will not be accepted. After 7 days of customers receiving their order, we are no longer liable to provide refunds.

Question 9

Company cancellation policy

Accepted Answer

TressesGalore reserves the right to cancel any order or request at the company's discretion. Each case will be managed accordingly.

Question 10

Customer cancellation policy

Accepted Answer

We know you want your order as soon as it is placed. Regrettably, this means that we cannot cancel or modify your order once it is placed. This can include but is not limited to:
Billing or shipping address update
Addition or removal of items
Addition or removal of a discount code
Order cancellation request
Shipping method change

Question 11

Displays

Accepted Answer

Please note that images do not always appear as they seem in a virtual format. All hair pictures, colors, and images displayed on this website have been accurately photographed to the best of our ability. We can’t guarantee that the perception of our displayed images on the consumer’s screen will be as accurate as they would be in person. Please be mindful that digital screens and lighting can cause changes in colors.

Terms and Policy